Returns Policy

Policy

The Seller shall not be liable for any shortage in quantity delivered nor for any defect in the quality or condition of the Goods nor for the failure of the Goods to comply with the specification unless a claim in writing shall have been lodged with the Seller by the Purchaser:

  • in the case of shortage, within three days of delivery; and,
  • in the case of defects, within seven days of delivery.

In this respect, the Purchaser is obliged to check the quality, safety and all other properties of the Goods and to hold the Seller harmless against any claims and in the event no such claim is lodged. The Purchaser shall not be entitled to reject the Goods and the Purchaser shall be bound to pay the price if the Goods had been delivered in accordance with the Contract or Order. This clause applies specifically to delivery of the Goods.

Guarantee

Defects or failures that appear within 12 months of purchase shall be covered by the Seller’s guarantee. This is provided that the Goods were fully acceptable to the Purchaser upon delivery and the Goods have been deployed in accord with the user instructions. Any defect or failure of the Goods, shall be notified to the Seller in writing as soon as reasonably possible after the Purchaser discovers such defect or failure, but certainly within 30 days of discovery.

Defectives

In the event of any shortage, defect or failure as aforesaid, the Seller shall make good the shortage and/or at the Seller's sole discretion, replace free of charge any Goods found to be defective by reason of faulty material or workmanship. This, provided that as a condition thereof, the Seller may require that the Goods concerned are returned to the Seller's works carriage paid within one month of discovery of the defects.

Some of our products are purpose built to the Purchaser’s specification, such Goods are non- returnable. This includes products that are made-to-measure or cut-to-size.

Liability

Any information or recommendation by the Seller in relation to the Goods is given in good faith but the Seller shall not be liable to the Purchaser in respect of any loss or damage arising there from howsoever caused.

The Seller shall be under no liability if the price of the Goods has not been paid in full by the due date for payment.

The Purchaser shall indemnify the Seller in relation to any costs reasonably incurred by it in dealing with any invalid claim by the Purchaser.

Subject to the Purchaser having complied with the terms of contract and subject to the conditions set out below: the Seller shall pledge that the Goods will correspond with the specification provided by the Seller in their quotation and specification provided to the Purchaser prior to placing the order for the Goods.

Note: By placing an order with the Seller, the Purchaser agrees to deal with the Seller on these conditions to the exclusion of all other terms, conditions, warranties or representations (except any made fraudulently).

The above pledge is given by the Seller subject to the following conditions:

  • The Seller shall be under no liability in respect of any defect in the Goods arising from any drawing, design or specification supplied by the Purchaser.
  • The Seller shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow the Seller's instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Seller's written approval.
  • The Seller will not be held responsible for consequential losses regardless of how any such costs are incurred.

Any guarantees offered do not extend to goods that are taken outside the UK, unless agreed in writing by a director of the Seller.

Supply

Trade Clients: We supply Container and Bulk purchase worldwide. For prices please call +44 (0)1206 396 446 oe E: sales@steponsafety.com .  We also offer a drop shipping service, shipping direct to the end-user under plain label. Contact us for more information on how to improve your supply chain management?

As one of the UK’s largest distributors of Premium Grade GRP Products, Step on Safety is the leading supplier of QuartzGrip® Anti Slip Range: Decking Strips, Stair Nosing, Stair Treads Covers, Grating & Industrial GRP Flooring. SafeClamp® Handrail System (The ultimate composite alternative to Steel Handrail systems) RECODeck Composite Decking & Cladding Range. RiserDeck® Utility and Fire Mesh or Solid Risers for Multi Storey Constructions. GRP Pultruded Phenolic Grating (ideal for those more hazardous areas such as Chemical Factories, Oil and Gas Rigs. 

Delivery

Step on Safety hold one of the largest quantities of GRP stock in the UK. This enables us to fulfil next day deliveries on most items to mainland UK. We work alongside some of the UK’s leading freight forwarders. This allows us to offer an unrivalled overnight delivery service, with a choice of upgrades available for your priority shipments.

Please contact us for further information on our premium delivery options including “Timed AM”, “Saturday”, “Off-Shore”, and “European”, “Worldwide” or Same-Day UK Courier service.

Fabrication

Our purpose built UK facilities offer a bespoke GRP fabrication service for many industries to meet the needs of our global client base, both on and Off Shore. Examples include: GRP Access Platforms; Multi Storey Service and Fire Risers, Ladders, Stairs and Mezzanines, all built to suit your exact specifications. To find out more, contact: sales@steponsafety.com +44 (0)1206 396 446.

Quality

As a fully accredited UKAS ”ISO 9001″ company, we are committed to providing a high quality of product and service to our clients, throughout the UK & Europe. As a stock holding company,  product is; traceable from point of origin, to end user allowing complete control of the manufacture and distribution process. Visitors are welcome to visit our Headquarters to view our production and stock holding capabilities.

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