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Product Warranty

1.1 The Seller shall not be liable for any shortage in quantity delivered, nor for any manufacturing defect in the quality or condition of the Goods, nor for the failure of the Goods to comply with the specification, unless a claim in writing shall have been lodged with the Seller by the Purchaser:

  • In the case of a shortage, within three days of delivery.
  • In the case of any manufacturing defects, within seven days of delivery.

In this respect, the Purchaser is obliged to check the quantity, quality, safety and all other properties of the Goods and to hold the Seller harmless against any claims, and in the event no such claim is lodged, then the Purchaser shall not be entitled to reject the Goods and the Purchaser shall be bound to pay the price if the Goods had been delivered in accordance with the Contract or Order. This clause applies specifically to the delivery of the Goods.
Manufacturing defects or manufacturing failures that appear within 12 months of purchase shall be covered by the Seller’s guarantee. This is provided that the Goods were fully acceptable to the Purchaser upon delivery and the Goods have been deployed in accord with the user instructions.

1.2 In the event of any shortage, manufacturing defect or manufacturing failure as foresaid, the Seller shall make good the shortage and/or at the Seller's sole discretion, replace free of charge any Goods found to be defective by reason of faulty material or workmanship. This, provided that as a condition thereof, the Seller may require that the Goods concerned are returned to the Seller's works, carriage paid, within one month of discovery of the manufacturing defects.

1.3 Except in respect of death or personal injury caused by the negligence of the Seller (being negligence defined by Section 1 of the Unfair Contract Terms Act 1977) the liability of the Seller to the Purchaser by reason of any representation implied warranty or other term of any duty under common law or under any contract for any consequential loss or damage (whether for loss of profit or otherwise) costs claims and expenses or for any other loss damage or injury whatsoever which may arise from the suitability of the Goods defective material faulty workmanship or otherwise shall in no case exceed the invoiced value of the Goods delivered from which the loss or damage arises.

1.4 Any information or recommendation by the Seller in relation to the Goods is given in good faith, but the Seller shall not be liable to the Purchaser in respect of any loss or damage arising from howsoever caused.

1.5 The Seller warrants that the Goods will correspond with any specification agreed between the Seller and the Purchaser and current user Manual at the date the Goods are delivered, and be free from manufacturing defects in materials and workmanship for a period of 12 months from the date of the invoice relating to such goods. The Seller may agree with the Purchaser to issue an additional guarantee extending the length of the guarantee and its scope.

1.6 The Seller shall be under no liability if the price of the Goods has not been paid in full by the due date for payment.

1.7 The Purchaser shall indemnify the Seller in relation to any costs reasonably incurred by it in dealing with any invalid claim by the Purchaser.

1.8 Subject to the Purchaser having complied with the terms of contract and subject to the conditions set out below: the Seller shall pledge that the Goods will correspond with the specification provided by the Seller in their quotation and specification provided to the Purchaser prior to placing the order for the Goods.

Note:   By placing an order with the Seller, the Purchaser agrees to deal with the Seller on these conditions to the exclusion of all other terms, conditions, warranties or representations (except any made fraudulently).

1.9 The above pledge is given by the Seller subject to the following conditions:

  • The Seller shall be under no liability in respect of any manufacturing defect in the Goods arising from any drawing, design or specification supplied by the Purchaser.
  • The Seller shall be under no liability in respect of any manufacturing defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller's instructions (whether oral or in writing), misuse, alteration or repair of the Goods without the Seller's written approval.
  • The Seller will not be held responsible for consequential losses regardless of how any such costs are incurred.

1.10 Any guarantees offered do not extend to goods that are taken outside the UK, unless agreed in writing by a director of the Seller.

SOS-28 Version 3. Issue date 25.01.2018